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Pest Controlxpert

Pest Control Service

Privacy Policy And Terms & Conditions

pestcontrolxpert.com.au is a service partner of  upkeepcity.com operating all over Australia. It can complete the undertaken services by it’s own or it can transfer the undertaken services to the upkeepcity.com

Website Privacy Policy

This privacy policy sets out how Pest Control Xpert uses and protects any information that you give Pest Control Xpert when you use this website. Pest Control Xpert is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

Pest Control Xpert may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and job title.
  • Contact information including phone number, email address and street address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Provision of products and services.
  • Internal record keeping.
  • Improvement of products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

By placing an order over the phone and by email customers are bound to the following ‘Pest Control Xpert’ Terms and Conditions:

  1. PEST CONTROL / PROFESSIONAL CLEAN

1.1: ‘Pest Control Xpert’ reserves the right to amend the initial quotation, should the client’s original requirements change.

1.2: If collection of keys is required from a location outside the local area, a transport fee will apply.

1.3: The Client must allow the expert access to hot water and power.

1.4: ‘Pest Control Xpert’ will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.5: ‘Pest Control Xpert’ will provide all solutions and equipment (spray, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own

1.6: The sales advisors can only give a rough estimate of the duration of the  service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

1.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

1.8: In case of a complaint, ‘Pest Control Xpert’ requires to be notified within 24 hours after completion of the pest control work.

  1. COMPLAINTS & CLAIMS

2.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery pest controls.

2.2: ‘Pest Control Xpert’ may require the presence of the customer or his/hers representative in the beginning and at the end of the pest control session as an inspection can be carried out and if any corrections, should be made on the same day.

2.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the pest control job has been carried out.

2.4: ‘Pest Control Xpert’ may take up to 48 hrs to respond to a complaint.

2.5: ‘Pest Control Xpert’ will not accept a complaint based on an Inventory check report, filed more than 24-hour after the pest control session.

2.6: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.

2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

2.8: ‘Pest Control Xpert’ agrees to keep all customers’ information confidential.

  1. CUSTOMER SATISFACTION

3.1: Customer understands that he/she is not entitled to any refunds.

3.2: If the customer is not completely satisfied with a pest control job, ‘Pest Control Xpert’ will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the expert to be returned.

3.3: Customer may be present at all times during the recovery-clean. ‘Pest Control Xpert’ reserves the right not to return a expert more than once.

  1. LIABILITY

4.1: ‘Pest Control Xpert’ reserves the right not to be liable for:

4.2: Completing tasks which are not stated on our task list;

4.3: Pest control jobs not complete due to the lack of suitable pest control detergents and/or equipment in full working order, hot water or power;

4.4: Third party entering or present at the customer’s premises during the pest control process;

4.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

4.6: Failing to remove old/permanent stains that cannot be removed using standard carpet pest control methods;

4.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer pest control detergents and equipment or standard carpet pest control equipment;

4.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

4.9: If the customer has got items which need special pest control methods and special pest control detergents, ‘Pest Control Xpert’ reserves the right to refuse the provision of the pest control detergents.

4.10: ‘Pest Control Xpert’ will advise the client to provide the specific pest control detergents and to pass pest control instructions to the sales advisors when placing the order or give instruction to the present expert;

  1. CANCELLATIONS

5.1: Customer may cancel or adjust the time of a pest control visit/s by giving at least 24 hours advanced notice.

5.2: Customer agrees to pay the full price of a pest control visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

5.3: Customer agrees to pay the full price of the pest control visit in the event of a lock-out caused by our experts being turned away; no one home to let them in; or problem with customer’s keys.

5.4: Customer may terminate the pest control service by giving 4 weeks (28 days) advanced notice in writing and specifying the last pest control date and give reason.

These terms and conditions shall be governed by the relevant Australia law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the Australia. ‘Pest Control Xpert’ reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.